ServiceNow Lead Developer

ABOUT THE JOB

• Lead the design, development, and end-to-end delivery of configurations, customizations, and enhancements across the ServiceNow platform.
• Architect scalable and maintainable solutions aligned with platform governance, industry standards, and enterprise best practices.
• Oversee and guide development activities, ensuring high-quality code, optimized performance, and seamless integration across ServiceNow modules.
• Drive the implementation of new features and major enhancements, ensuring technical feasibility, solution consistency, and long-term maintainability.
• Partner with the Platform Owner/Administrator and cross-functional teams to troubleshoot complex platform issues, resolve defects, and optimize system reliability.
• Lead all phases of the SDLC—including requirement analysis, solution design, development, testing, code review, deployment, and post-release support.
• Maintain and enforce technical documentation standards: architecture diagrams, solution designs, configuration guides, and test plans.
• Play a key leadership role in Agile SAFe ceremonies (planning, grooming, reviews, retrospectives), guiding development priorities and sprint commitments.
• Use Azure DevOps (ADO) for backlog management, version control, code reviews, branching strategy, and release pipelines.
• Ensure platform compliance, security alignment, and governance across all releases while mentoring junior developers on best practices.

ABOUT YOU

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field.
• 5-7 years of hands-on experience in ServiceNow development, with at least 2 years in a lead or senior technical role.
• Deep expertise in architecting and delivering ServiceNow solutions—scripting, UI Policies, Business Rules, Client Scripts, Flow Designer, and integrations.
• Strong hands-on knowledge of ITSM and CSM; experience with additional modules (ITOM, HRSD, SecOps, ITAM) is a strong advantage.
• Proven ability to lead technical discussions, translate business requirements into technical designs, and make architecture recommendations.
• Experienced in Agile SAFe, with the ability to guide sprint execution and ensure high-quality deliverables from the development team.
• Proficient with Azure DevOps for work item management, code repository oversight, branching/version control, and release management.
• Excellent analytical skills and a proactive approach to troubleshooting complex platform and integration issues.
• Strong communication and leadership skills, able to collaborate across functions and mentor junior developers.
• ServiceNow certifications such as CSA, CAD, CIS, or module-specific certifications are a strong plus.

WHY AMARIS?

• Competitive salary and 13th-month salary
• 14+ annual leaves per year
• Premium healthcare insurance, starting from your probation period
• Project reviews and yearly performance appraisals
• Annual company trips
• Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
• International team with flexible working time + hybrid working
• Tailor-made career path
• Technical workshops and training courses
• Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries