Scrum Master (Middle Level)

About GemCommerce

At GemCommerce, we empower over 165,000+ online businesses worldwide to build high-converting eCommerce stores without writing a single line of code. Our platform helps merchants of all sizes design stunning, optimized storefronts and turn clicks into loyal customers.

We’re scaling fast - and with growth comes the need for stronger product development rhythm, alignment and agility. That’s where you come in.

Why You’ll Love Working Here

Be part of a high-growth SaaS startup making a global impact.

Work with a diverse, talented team passionate about eCommerce, UX, and product innovation.

Enjoy a culture that values ownership, collaboration, and continuous learning.

Shape not just how we build products, but how we build a world-class product organization.

You’ll Do

- As a Scrum Master at GemCommerce, you’ll be the driving force behind our product delivery excellence. Your mission is to help our teams stay focused, adaptive, and aligned - ensuring that every sprint brings us closer to building the best no-code eCommerce design platform.

- Facilitate Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, etc.) to keep teams engaged and effective.

- Coach product and engineering teams on Agile practices, helping them continuously improve.

- Shield the team from distractions, remove blockers, and create the conditions for high-velocity delivery.

- Ensure the team consistently applies the 'Definition of Ready' and 'Definition of Done' in every sprint and maintain a healthy backlog for Product growth.

- Drive alignment across stakeholders — ensuring product, engineering, design, and operations move as one.

- Track and analyze key metrics (velocity, burndown, lead time, etc.) to help the team improve efficiency and predictability.

You’ll have:

- Proven at least 3-year experience as a Scrum Master or Agile Coach in a fast-moving product environment (SaaS/eCommerce preferred). Technical base is a plus.

- Certification (CSM, PMP, etc.) is a must.

- Strong knowledge of Agile frameworks and how to apply them pragmatically.

- Excellent facilitation, communication, and conflict-resolution skills.

- A servant-leader mindset - you empower the team rather than manage it.

- Experience working with distributed or cross-functional teams.

- Proficiency in Agile project management tools (Jira, ClickUp, or similar) with ability to set up workflows supporting Scrum practices.

We offer

- Salary range: Up to $1500

- Performance review & competency evaluation: 2 times per year

- Lunch meal & parking fees provided

- Annual performance bonus & 13th–month salary: up to 3-month salary (based on your devotion and business efficiency)

- Holiday bonus & company trip

- Remote working days: 12 days per year

- Annual leaves: 12 days per year

- Well-being treatment: annual health check-up at top clinic in VN, weekly therapy treatment, monthly team bonding, ….

- Training program: comprehensive product training for all newbies and continuous learning programs aligned with company policy

Why you’ll love working here

- Learn product-thinking and customer-centric mindset.

- Collaborative and supportive environment

- Young and passionate colleagues

- Professional and creative office view

- Clear & Scientific Agile Framework on the whole company workflow & culture.

- Join a dynamic team to design and develop high-performance E-commerce products. Take on ambitious and challenging objectives by contributing to groundbreaking business models in the market.

- Flexible working time:

- Morning: 8:00 am -12:00 pm (check in from 8:00 am to 8:45 am)

- Afternoon: 1:00 pm - 5:45 pm (check out from 5:00 pm to 5:45 pm)

- Monday to Friday