Customer Success (English Fluent)

• Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
• Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed
• Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly
• Collaborate with cross-functional teams to ensure timely and accurate issue resolution

• Bachelor’s degree in Accounting, Auditing, Economics – Finance, or Information Systems.
• Have 1–3 years of experience in Customer Success, Customer Service, or a related role, preferably within the IT domain.
• Proficient in English, with strong spoken communication skills.
• Experience or knowledge of ERP systems (e.g., Odoo, Oracle, SAP, etc.) is an advantage, or a strong willingness to learn new technical skills.
• Demonstrated negotiation and problem-solving abilities.
• Proven ability to build and maintain positive working relationships.
• Highly organized and detail-oriented, with excellent multitasking skills.

You will have

• Competitive salary based on skills and experience
• 2-month probation with 85% of the official salary
• Review performance according to the company rule (Twice a year)
• Be consulted and oriented on a clear career path
• Participate in internal training programs to improve skills
• Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
• Working hours: From Monday to Friday (8 hours/day), flexible check-in from 8:00-8:30 AM

With other benefits

• Social Insurance according to Labor Law
• Annual health check-up at international hospitals
• 13 days of annual leave per year
• Participation in various company events such as New Year/Year-End Party, Company Trip, Anniversary Celebration, Happy Hour, etc.
• Involvement in volunteering and team-building activities, as well as internal sports competitions (e.g., gaming tournaments, running, football, badminton, etc.)
• Have a chance for internal training programs to improve professional skills, soft skills and foreign languages
• Opportunities to obtain professional certificates