Chuyên Viên Vận Hành / Senior Operation (B2B)

1.Cross-team Coordination

• Coordinate communication between Sales, Academic, Product, Customer Success, and Marketing teams for all B2B projects.
• Follow up on action items, deadlines, and deliverables to ensure internal alignment.Support coordination between Vietnam-based teams and international teams.

2. Project & Process Management

• CRM Management & Data Hygiene: Own day-to-day CRM data management for B2B (e.g., creating and updating accounts, contacts, deals, and activities).
• Ensure CRM data accuracy and consistency across Vietnam and international teams (naming conventions, fields, stages, etc.).
• Create and maintain simple project plans (timelines, milestones, owner mapping) for key B2B initiatives.
• Monitor project status, identify risks or bottlenecks early, and escalate to the Head of B2B when needed.
• Help document and improve standard operating procedures (SOPs) for recurring workflows (onboarding new partners, reporting, invoicing, etc.).

3. Support to Head of B2B Vietnam

• Support Head of B2B in executing strategy and initiatives.
• Help prioritize tasks and organize workload across multiple projects.
• Conduct basic research (market, competitors, best practices) to support decision-making when needed.
  
  

• Bachelor’s degree in Business, Operations, Management, International Business, or related field.
  
  2–3 years of experience in operations, project coordination, account support, or similar roles (B2B / tech / education / SaaS experience is a plus).
• Experience using a CRM system (e.g., HubSpot, Salesforce, Odoo or similar) for tracking deals, accounts, and activities.
• Strong English and Vietnamese communication skills (written and spoken), comfortable working with international colleagues and partners.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks at once.
• Proactive, solution-oriented mindset with a high sense of ownership and responsibility.
• Strong skills in Google Workspace or Microsoft Office (Docs/Word, Sheets/Excel, Slides/PowerPoint).
  
  

• Competitive base salary and performance-based bonus.
  
  Salary range: 15,000,000 - 17,000,000/month (gross)
• Comprehensive health insurance and annual leave entitlements.
• Professional development and international career growth opportunities.
• Annual increment and company-wide team events.
• Participate in the company’s fitness and sports clubs
• Social insurance and health insurance provided in accordance with Vietnam regulations
• Birthday gifts and leave, wedding/funeral support, year-end party, summer holiday, monthly bonding day, etc.
• Work in a creative, young, and dynamic environment
• Eligible to attend one course on Prep upon becoming an official employee
• Working location: No. 34 Láng Hạ, Đống Đa, Hà Nội
  
  Working time: Monday – Friday (40hrs/week)